Village resident satisfaction

Video Description

How satisfied overall are residents living in retirement villages?

Here at villages.com.au in 2018 we commissioned an independent survey with over 19,500 village residents, asking this question.

Just 7% stated they had degrees of dissatisfaction about village living. Another 7% sat on the fence and 86% said they were satisfied, to very satisfied, living in a retirement village.

Across the 19,500 residents, overall satisfaction is rated 7.9 out of 10.

80% said they would move to a village again while 9% said they would move to an apartment if they had their time over. Just 6% would have stayed in their old family home.

The big important areas of quality of life as we age performed well in retirement villages.

Physical health – 27% of people said their health improved after they joined the village.

Mental well-being – 40% said it improved in the village.

Financial security – 37% felt more financially secure.

The major area where dissatisfaction could occur is communication and respect by the staff. Up to 35% of residents felt they weren’t listened to or their concerns responded to promptly.

This was regarded as irritating; residents have world experience and are after all customers.

But at the same time just 7% said they were dissatisfied with village life overall.

The vast majority of village residents are satisfied that they are ageing well.